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Lighthouse - November, 2013.

Chairman’s Message


October invariably is a hectic time for our Sales teams, as preparations are in full swing for the approaching Sales Strategy Meet in November. As rightly said by Sir Winston Churchill “However beautiful the strategy, you should occasionally look at the results.” The time of the year has arrived for all of us at CSS to sit together and review what we have achieved through our past strategy and formulate new strategic plans to move ahead.

The world of logistics is moving at such a fast pace that companies are compelled to form specialised task forces so as to combine effectively the knowledge and skill based work forces in order to cope with this environment.

Our Strategy Meet always proves to be a valuable opportunity to present what we have achieved and what we have in store as our future strategy. Whilst we appreciate demands to urgency of products and services offered we know it is the results that are paramount, so this is always the primary focus of our discussions.  For CSS especially, this November meeting is particularly significant because we are highlighting a historic year – 20 years of uninterrupted and passionate service in Logistics in 2014.  It is also a matter of pride for us all to note that CSS, in the Middle East and India, have shown a steady growth. During the past year we have shaken hands and gained valued clients, through new associations and agency agreements, around the globe.

CSS has shown, time and again, we have the innovative skills & flexible minds to provide what our customers demand. Accordingly I look forward to our Strategy Meet with welcoming enthusiasm.


CSS Group Shakes Hands With Crawford GTS


It was another outstanding moment for all at CSS when they decided to team up with Crawford GTS in the Middle East region. Both parties agreed to work closely in order to support the forecasted expansive growth in the shipping, marine, power & energy industries.

Crawford GTS specialises in large complex and major insurance claims, and their new marine consultancy offers a valuable resource on a regional and global scale.

CSS will provide regional support for all Crawford GTS offices by providing a complete support platform that services the entire MENA region as well as offer GTS Crawford’s customers global logistics support option.

Ken Dinnadge, VP Business Development, CSS Group says, “This is an exciting development for us and part of our constant business diversification process. CSS is evolving as a preferred logistics partner for Blue Chip companies in different market segments which are testament to how we look at our business model with a view to constantly improve and service different market sectors”.

Chris Boyd Technical Director, Marine Consultancy Middle East says, “Marine and transportation projects face many challenges in procuring the correct responsive management to augment the technical resources at our disposal; utilizing the correct tools with seasoned expertise will reduce our client exposure during marine operations and we aim at reducing the risk at every opportunity. Working with innovative partners will drive quality which is why we are extremely excited in developing bespoke services with CSS, adding real value throughout the Middle East and beyond. Coupling the skills and talent at CSS with our in-house expertise will exercise real choice in the market and deliver quality at the right price”.

Both CSS and Crawford/GTS have already worked on a couple of difficult projects together which resulted in the end user being completely satisfied with the collaborative services offered and provided.

Established in 1941 Crawford GTS is a company within the Crawford’s Group and they have 700 offices worldwide and local experience exceeding 25 years within the Arabian Gulf and UAE. Crawford Global Technical Services®(GTS)® is the definitive solution for large, complex claims, providing the highest level of world-class talent and the industry’s largest network to strategically manage large complex losses anywhere on the globe. Their relationships span the insurance industry and include many corporations in the Fortune 1000.

The Members of the marine consultancy team at Crawford have enjoyed working for various Energy Majors, Shipping Companies and Marine Consultancies in a lead capacity; across a wide range of Industry. They have over 40 years’ experience working in the most robust environments all over the globe whilst advocating marine safety, legislation and compliance, the Crawford Marine Consultancy Team is ready to meet your current and future project needs. Working with CSS we can provide a client focus project solution; to minimise risk, manage technical and commercial resources and free up your project team to concentrate on what is really important to you.

Whatever you require we are confident that we have the right solution to augment and fortify your existing project capability and offer the following services:

•    Marine Warranty Surveying
•    Marine Casualty Investigation
•    Marine Engineering
•    Marine Operations

CSS Group has got a rich two decades of Shipping and logistics experience in the Middle East and is one of the fastest growing NVOCCs. Based out of Dubai, CSS takes pride in having presence in all major ports and cities in the Arabian Gulf and the Indian Sub-continent. With a human asset of over 750, led by the best professionals from the industry, CSS undoubtedly becomes the preferred partner in the Middle East for any Gulf aspirant corporate. CSS has always adapted itself to the latest trends in the industry to offer efficient and feasible solutions to its clients and associates globally.


CSS Group Visits IFS International Forwarding S.L


CSS Group recently visited the offices of IFS International Forwarding S.L in Spain as part of its strategy to continuously develop and expand its NVOCC routes. Representing CSS Group was Siby C. Kurian, Senior General Manager, Sales & Marketing, CSS, who met with Antonio J. Aznar, Foreign Development & Documentation for IFS.

“I would like to personally thank IFS for taking  time to meet with us and discuss various ways in which we can further develop this growing route for the NVOCC division of CSS. We were able to not only discuss current business opportunities between the two organizations but also identify new growth opportunities that could potentially occur in the following year,” commented Siby C. Kurian.

With over 25 years of experience in the international market, IFS currently owns and operates offices in Spain, Portugal, Mexico and Morocco, each with their own warehouse and has an extensive network through their agents thus providing unparrelled support in those regions.

“It was indeed a pleasure to meet Siby C. Kurian and to learn more about CSS Group and the vast array of services it offers its clients within the region. We look forward to work closely with Siby and his team to further develop and strengthen routes within this growing segment,” added Antonio J. Aznar.

As one of the most active players in the Middle East logistics industry, CSS Middle East NVOCC department is a consistent success story despite the fiercely competitive business environment. As a Non Vessel Operating Common Carrier, Consolidated Shipping is rated amongst the top customers of all leading shipping lines operating in the region, with LCL services to an impressive 1650 destinations on a weekly basis. This reputation has ensured it competitive rates and space with major liners for groupage shipments on a regular basis.


CSS Projects, Oil & Energy Division Delivers Time Sensitive Cargo in Record Time


CSS Projects, Oil & Energy recently handled and successfully delivered 12 skids, each weighing more than 33 tonnes to their final destination in Yemen.  All of the 12 skids were loaded using 200 tonne cranes onto low bed trailers and were lined up in the loading area for onward road transportation.  The entire operation was undertaken and supervised by the CSS Projects team to ensure the project was undertaken seamlessly with no delays encountered as it was a highly time sensitive and critical cargo.“The fact that the entire cargo was delivered to its final destination in 9 days is evidence of the hardwork and commitment the team at CSS Projects puts in regardless of the type of cargo, or its final destination. I would like to extend congratulations to the entire team for a job well done,” said Raj George, Senior VP, Projects, Oil & Energy, CSS.


CSS Attends Ritchie Bros. Auction


The Heavy Equipment Logistics division of CSS attended the two-day Ritchie Bros. auction on October 1st & 2nd, 2013 in Jebel Ali, UAE. The team was able to network with the buyers and sellers at the auction while promoting its first class logistical solutions to the end user. The next RBA auction in Dubai, United Arab Emirates is scheduled for December 17 & 18, 2013. CSS Group had a designated booth along with a meeting area whereby it was able to showcase its corporate materials. It even had a raffle for all visitors who attended. Ken Dinnadge, VP Business Development,  Amith Horra, Marketing Manager, and Thushara Nishaman, Business Development Manager, represented CSS Group at the 2 day auction.

Ken Dinnadge added, “Being present at the auction was vital for CSS Group as we were able to network with potential and existing clients, while providing on the spot assistance for shipping various types of equipment, including construction machinery, transporting drill rigs, relocating a drag line, repositioning military equipment, exporting generators or simply moving large sized equipment. We are pleased to be associated with Ritchie Bros. Auctioneers and would like to take this opportunity and congratulate the entire team on yet another successful auction held in the United Arab Emirates.”

Established in 1963 in Canada, Ritchie Bros. Auctioneers operates at more than 40 auction sites throughout North America, Europe, Asia, Australia and the Middle East.  The company sells, through unreserved auctions, a broad range of used and unused equipment including equipment utilized in the construction, transportation, mining, forestry, petroleum, marine and agricultural industries. Ritchie Bros. is a public company; its common shares trade on both the New York and Toronto stock exchanges under the ticker symbol RBA.

“Providing innovative business solutions that enable the world’s businesses to exchange equipment with ease and confidence has been our company’s mission since our inception,” said Steve Barritt, Regional Manager, Ritchie Bros. Auctioneers. “Our attention to detail and our constant endeavor to provide value added services to our customers has been the cornerstone of our success. All of our innovative services that have been launched are evidence of how we’ve run our business for over 50 years, which is keeping our customers’ needs in mind.”

Ritchie Bros. auctions are known for the ramp method, where customers are able to sit in a covered auction theatre while the mobile equipment is sold as it is driven over the ramp. Once the bidding has started, the sale price increases until there are no new bids. The auctioneer announces the item as SOLD. Then, the successful buyer holds up his number to identify himself, and the process begins all over again. Bidders can inspect the trucks and equipment at all auction facilities prior to the sale.

Strategically positioned and headquartered in Dubai UAE, CSS Group has become a name to reckon within its own field of knowledge and has created its own trademark and brand name when it comes to providing a complete customized new and used construction equipment shipping and logistics support services to manufacturers, distributors, auction houses and their associated clients when dealing with all types of new and used heavy construction equipment.  CSS’s ability to supply this demanding sector with innovative logistical solutions for new and used equipment is recognized throughout the world and they are considered as the prime option for most of the leading manufacturers.

Watch out for the next auction in Jebel Ali, UAE on December 17th and 18th, 2013.

Log onto www.cssgroupsite.com & www.rbauction.com  for more details.

For enquires email: ship-heavy-equipment@cssdubai.com


CSS Sales Strategy Meet 2013-14


Every year, CSS Group gathers for its annual Sales Strategy Meet whereby the management and sales teams from all of its global offices get together for a number of days for divisional meetings, presentations, case studies, team building activities and an overall review of the current and succeeding year’s strategies.

The theme for this year’s strategy meet is “LIMITLESS” which was chosen as it represented the unprecedented growth so far achieved by CSS Group and stands for the vision of the CSS Group management for the organization going forward.  The theme was chosen from an in-house competition, wherein all staff globally were requested to provide suggestive themes for this year’s strategy meet. Limitless, suggested by Hinna Hussain, Team Manager, Sales (Jebel Ali 1) received the highest number of votes by Senior Management and she received a gift voucher of AED 500 to the store of her choice.

Over the years, the CSS Management had organized the Strategy Meet in various countries across continents. From the sandy beaches of Goa, India, to the picturesque Arabian sea and gulf countries on a cruise liner, to the serene and tranquil environment of Sri Lanka, and the architectural paradise of Dubai, this year their travel takes them to Kerala, also known as God’s own country. CSS Strategy meet will be held at Devas Farm House, Thrikkunnappuzha, Alleppey Dist. Kerala from the 15th till 17th of November 2013.

Its varied demographics, culture and traditions have made Kerala one of the most popular tourist destinations in India. National Geographic’s Traveler magazine names Kerala as one of the “ten paradises of the world” and “50 must see destinations of a lifetime”. Travel and Leisure names Kerala as “One of the 100 great trips for the 21st century” In 2012, it overtook Taj Mahal to be the number one travel destination in Google’s search trends for India. Kerala’s beaches, backwaters, mountain ranges and wildlife sanctuaries are the major attractions for both domestic and international tourists.


CSS Opens Delivery Order Counter


As part of it constant commitment to provide the best possible service to its customers and clients alike, CSS Group recently announced the opening of its Delivery Order Counter at its new location at the Dubai Customs Building, adjacent to Port Rashid. The opening of the new delivery order counter was inaugurated jointly by Anil Kumar, Director – Finance, and Ahmed Al Rais, Senior VP, Air Freight, CSS Group.

The decision to relocate the CSS Group’s delivery order counter was done in order to provide better service to the growing clientele by being more centrally located within the shipping fraternity. The new office will allow customers to collect their delivery orders, and move directly into customs processing within the same building.


CSS Abu Dhabi Celebrates New Beginnings And A Farewell


Having recently opened its new office in Abu Dhabi, CSS conducted its annual staff party on September 27th, 2013 at The Club, Abu Dhabi. A Royal connection; situated on land kindly donated by the late H.H. The President Sheikh Zayed Bin Sultan Al Nahyan, The Club was founded by a group of pioneering expatriates in 1962. In 2012, The Club proudly celebrated its 50th Anniversary, a highly significant occasion.

“The CSS Abu Dhabi staff party was held to commemorate the opening of the new office premises located in the heart of the city. The new office is located close to the airport and seaport, therefore providing better access to our partners and customers alike. In addition, the party was in honor of our colleague, Gillian Alexander, who had been a part of the CSS family for over 11 years and has now decided to move to the beaches of Goa. On behalf of CSS Abu Dhabi, I wish her all the best in her endeavours,” said Arjun Bose, Director, CSS Abu Dhabi.

As Manager-Operations & Customer Service, Gillian Alexander, was renowned for her commitment to service excellence by constantly ensuring that customers’ expectations were not only met but exceeded. CSS Group, would like to thank her for her loyalty and commitment to the group and wish her all the best in her new life.

NEW BEGINNINGS

In addition to a farewell to Gillian Alexander, the celebration served also as a welcome to three new members to the CSS Abu Dhabi Team.

Renjith Pillai, who has been a part of CSS Group for over 10 years, will join the team of CSS Abu Dhabi as Branch Manager, Midhun George as Sales Manager and Amal Hareendran as Asst. Manager-Operations & Customer Service.

“The new additions to the team are part of our core strategy to strengthen CSS Abu Dhabi and provide better service to our growing customer base. The level of expertise that the new members will bring to the Abu Dhabi market will further establish our expanding footprint within the shipping and logistics industry of Abu Dhabi, and we wish them all the best in this new endeavour,” added Arjun Bose, Director, CSS Abu Dhabi

For further information, please log onto: www.cssabudhabi.com


Operinter Visits CSS India


Carlos Pulido, Director Operinter Group visited CSS Offices in Mumbai & Delhi.

The Operinter Group is one of the largest Spanish logistical companies, with twenty offices in Spain, 6 offices in China as well as branches in Argentina, Cuba and France. CSS Mumbai enjoys a long time healthy business relationship with this Spanish giant and offers total logistics solution including door deliveries in Spain. Jairam K R, Director CSS India with his team welcomed Carlos Pulido on his visit to India. Both companies discussed various opportunities for enhancing the existing business trade lanes and conducted joint sales meets for strengthening business ties amongst their clientele. CSS with its unmatched presence in India is expected to do even better in the coming years, as they enjoy trusted partnership with major companies worldwide. Jairam K R had visited Operinter last year during his European business tour.


To Break The ICE…


An innovative HR Programme at CSS Delhi

CSS Delhi conducted an innovative HR programme to boost the employee morale.

Workplace pressure and strain can make people exhausted and hate their everyday job in office. When staff is unhappy, they are less efficient, less effective and more likely to squander work hours or quit. This may finally destroy the perfect balance of a team and thereby disturbe the company work to a large extend.

Employee engagement activities in the office will always keep the employees relaxed and refreshed. Having fun at work will increase team building, bring togetherness, relieve stress and make the employee emotionally attached to the work place and at the end of the day will reduce attrition. Recently, CSS team in Delhi conducted a fun filled HR activity to regain the momentum of employee cohesion and boost their morale. On the 4th of October Team CSS conducted a competition under different categories like the most handsome guy, the cutest of all girls, most talkative person etc.

Winners selected by votes from all the employees were given fabulous prizes by the office management. Below are the categories under which competitions were held and the winners:

Most handsome guy
Rajesh Arora
Most Cute Girl
Ekta Sawhney
Beautiful girl
Divya Sharma
Most shy person
Kishan Dutt Bhat
Most Dramatic person
Gaurev Uniyal
Most talkative person
Rajeev Kumar
Most Honest / Sincere person
Sudeep Pillai
Most Hardworking person
Atul Jaiswal

It was certainly a great experience for the entire staff at CSS Delhi, as they confirmed to have more such programmes in the future. “This HR activity brought in a new dimension from the routine work culture in the company as it provided a cheerful environment to the employees” said Rajesh Arora, VP North India. Team Delhi expects other CSS offices too to follow their path.


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