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Company News

September, 2018


CSS attends GPLN AGM in Bremen

CSS group participated in the 15th annual general meeting of Global Project Logistics Network (GPLN) in Bremen, Germany. CSS Group was represented by Raj George, Senior Vice President, Projects Oil & Energy division and Narayan Tagore, General Manager CSS Bahrain & Qatar.

“GPLN is a wonderful assembly of Project Logistics professionals that provides great opportunities to discuss and formulize new ideas. We have pleasure in being a part of this network and gain a lot of mileage from attending the annual meet regularly,” commented Raj George.

This meeting gave CSS the opportunity to meet the GPLN members face to face and efficiently build professional relationships, to discuss past, current and future business, and develop a range of business possibilities. This partnership brings together project cargo experts and independent project logistics specialist companies from around the world, all of whom have an expert focus on project logistics.

“Being an active Project Logistics company CSS gain a lot from being here. GPLN goes beyond networking, offering visibility on the current biz trends and practices in project logistics” mentioned Narayan

Break bulk Europe is the continent’s largest exhibition designed for the break-bulk and project cargo industry. It is bringing together EPCs, ports, forwarders, transporters and other cargo specialists and industry experts. The exhibition offers a multitude of networking opportunities, executive presentations focused on Europe’s economic and transport issues. A chance to meet with over 500 exhibitors and sponsors, representing the entire industrial project supply chain Network with more than 10,000 participants and a lot of new business.
The event provides a dynamic conference, along with a range of educational and training workshops.

July, 2017

A Rare Recognition

CSS Homeward Bound was awarded as Best Moving & Relocation Services Provider – UAE & Award for Excellence in Personal Effects Movement Services – UAE. The award was constituted by the MEA Markets under the 2017 GCC Enterprise Awards.

CSS Homeward Bound is the moving & relocations division of CSS Group with many years of experienced service in the Middle East region. CSS Homeward Bound takes pride in having a long list of reputed clientele in this region.

Along with moving and relocation services, CSS Homeward Bound provides professional attention when it comes to Industrial packing and lashing requirements. A large and well equipped warehouse in the heart of the city gives an edge to CSS Homeward Bound to provide storage and self-storage facilities.

CSS Homeward Bound has created a name for itself as one of the leading specialists in local and international removals. Whether it is a local or international removal, their removal specialists are there to handle the job, efficiently and professionally. They offer removal services that suit the requirements of their customers. All personal effects / household items / office items are carefully packed and shipped to the specified destination.

MEA Markets is a quarterly publication dedicated to researching and publicising the major moves and events as they happen across the entire Middle East & Africa region.

As one of the world’s most powerful, innovative and influential business regions, and home to countless leading firms across numerous fast-moving industries, the Middle East & Africa has a huge hand in shaping what happens throughout the wider global corporate community.

March, 2017

Project Movement at CSS Kingston Logistics

The Projects team at CSS Kingston Logistics FZC, Sharjah successfully moved a Sewage Intake Pump Discharge Header recently. The cargo was moved on a 20mt flat low bed trailer from its origin at Ras Al Khaimah, UAE to the destination at Al Jubail, Saudi Arabia. As is the practice, extensive study and survey was conducted as part of this movement regarding the Origin, destination and the travel route. Each point of the entire project was carefully assessed to ensure a fool proof and smooth journey of the cargo. “We were extremely delighted to have this movement successfully completed within the stipulated time. An extensive study on every inch of the operation made this journey a success. We are thankful to the authorities at the origin and destination for the timely arrangements of all documents” said Thomas Mathew, Branch Manager, CSS Kingston Logistics.
The weight of the cargo was 32 tons with a dimension of 20.6M x 3.2M x 4.475M and this was moved from United Arab Emirates to the destination at Kingdom of Saudi Arabia in 5 days under strict supervisions of experienced staff and transporters of CSS Group. All prior permissions were in place for the entire project movement.

March, 2017

Congrats Hassan

A unique honor reached CSS Group through their Public Relations Officer Hassan Haji. Government Services, TAS-HEEL has awarded Certificate of Appreciation to Hassan Haji for Best Public Relation Manager recently. A veteran in the field of public relations and liaison activities within the UAE Hassan Haji Ghuloom Haji is working with CSS Group since 2002. Hassan is instrumental in handling the Visa formalities and statutory activities of the company and its staff members. “It is a great honor to have this appreciation from Tas-heel. Public Relation is an activity where you have to be pleasant and pleasing always and I believe that it is a skill rather than a job. CSS has always cared and considered their staff and I am proud to be with CSS Group, all these years,” commented Hassan while talking about the honor.

Hassan Haji is a well-known personality in the field of basketball in the UAE. Since 1990 he is an International referee with FIBA (Federation of International Basketball Association) & the UAE Basketball federation. Hassan has controlled 400 games in Asia, Arab & GCC tournaments as a refree which includes Dubai league as well. He was awarded Best referee of UAE for the Dubai league. CSS Group congratulates Hassan Haji on his achievement.

March, 2017

Dear Valued Associate!

Thank you so much for the continued support given to Lighthouse Magazine, the bi-monthly publication of CSS Group.

You are requested to attend a confidential readership survey, as part of gathering opinion about our magazine from elite readers.

This is just a 2 minute survey with only 10 questions to be answered. Thank you in advance for your participation.

Your participation and answers will be treated with utmost confidentiality and may only be used to analyse with other survey answers.

We really appreciate your time.

Those who have already participated in the online survey may please ignore this invitation

Best Regards,

Marketing Department,
CSS Group

September, 2016

Destination Wedding


Destination weddings are becoming the buzzword in the Indian Culture as well. Recently CSS got lucky to witness a destination wedding. T S Kaladharan, Chairman of CSS Group arranged her daughter’s wedding in the dream like, exotic destination of Phuket.

He wanted his daughter Sasikala to wed Britto in a location he was particularly fond of – Phuket, the idyllic paradise in Thailand. Phuket – a tropical paradise in Thailand known for its mesmerising aqua blue waters, white sand beaches, glorious mountain views and the heart-warming Thai smiles!

Sasikala, daughter of Mr T S Kaladharan & Mrs Devika Kaladharan, was born and brought up in Dubai. After completing her graduation from Raffles Design Institute – Singapore, she joined the family business and currently heads the marketing division in Dubai. Britto, the eldest son of the South Indian movie producer Mr Satheesh Kuttiyil and Adv. Syra Satheesh, was born and brought up in Kerala. After completing his bachelor’s in aerospace engineering from Nottingham University, he stepped up to become a noted research scientist at Montan University, Austria.

The bride’s family hired Rainmaker Weddings to plan and organise the event. Dusit Thani Laguna Phuket and Hyatt Regency Phuket Resort, two exquisite havens overlooking the breaking sounds of the waves on the famed Phuket beaches were the venues of the function.

The entire event comprised of a North Indian and Thai fused Mehendi ceremony named Daawat-E-Mehendi, for which the couple were accompanied to the venue by Serng Kratip Khoa performers – North Eastern Thai long drum musicians and dancers. The event ended with guests dancing to Bollywood music by Kerala-based DJs Ryan & Shamil. Next was the event Sangeeth, which was themed South Indian– Why This Kolaveri Nite for which the couple and their friends danced to choreographed numbers and the rockband Thaikkudam Bridge kept the gathering on their toes. The conventional Hindu Kerala wedding and Sadhya termed as the Maangalyam Sadhya and, the finale, traditional Thai wedding called Thai Vows followed by Cherry Blossom themed western reception named as Sakura Ball.

The event was well attended by invited guests, friends and family from around the globe and the invited staff members from CSS Group, company’s stake holders and network partners. Renowned personalities from the Indian film industry and Politics were among the guests. CSS Group wishes the couple a happy and joyful wedded life.

May, 2016

Seshan Janik Joins CSS Group

CSS Group is extremely pleased to announce that Seshan Janik has joined the group company as the Vice President- NVOCC division. Seshan is based at the Dubai office and carries with him 25 years of combined industry experience in various positions and departments of Shipping and Logistics. His last assignment was with Freight Systems Group. At CSS, Seshan will be responsible in strengthening the world wide NVOCC network of CSS Group and to explore new channels of development. Seshan is an accomplished leader, with a track record of working with high-profile companies. He brings a great mix of leadership, inspiration, operational experience, technical breadth, and passion for customer care.

As part of our commitment to ensure world class and non-compromised service levels, CSS has always maintained the cream of team at all levels of its operation. By assigning this new position to Seshan, CSS entrusts a great responsibility to this thorough professional.

A post graduate in Management, Seshan has won several awards and accolades all through his career. We wish him all success and look forward to have your guidance and cooperation for this gentleman as you have done in the past for the CSS Group.


Mobile: +971 56 5367640
Email: seshan@cssdubai.com
Tel: + 971 4 3248884 ext: 212

March, 2016

C.H. Robinson Visits CSS in Dubai

CSS Group recently had the pleasure of hosting an executive delegation from C.H. Robinson, USA from the 18th to 21st January. The visiting team comprised of, Mr. Andrew Clarke, Chief Financial Officer, Mr. Mike Short President, Global Forwarding, Mr. Tom Sweet, Vice President Overseas Development- Global Forwarding, Mr. T J Srinivasan, Managing Director- India

Along with the subjects of mutual interests, Business development, projects and initiatives in the Pipeline were also discussed during the meetings. The current market scenario, while acknowledged to be below par, was discussed and a mutual agreement to work collectively to improve both companies presence in the Middle East Market place.

“It was our pleasure to host the C.H. Robinson Senior Management delegates in our Dubai office facilities and further develop our customer-focused business initiatives and personal relationships.  Since working with C.H. Robinson, we have seen our relationship grow from strength to strength”, mentioned T S Kaladharan, Chairman CSS Group, while talking about the delegate visit. The visit to CSS Group Jebel Ali offices included a fully guided tour of their Bonded CFS, and a firsthand view of the construction of the CSS Group’s new State of the Art Corporate office and the Warehouse extension project. This development, mentioned earlier, is in line with the growth aspirations which CSS Group has in the region. This while ensuring that they maintain their edge in the market place while representing a globally renowned company such as C.H. Robinson.

The two day programme included visits to key business partners like the Dubai Ports, Emirates Airlines, and the key customers of CSS and C.H. Robinson in Dubai.

“Our relationship with C.H. Robinson has been growing steadily over the last few years. An association with an organization with the size/scale that C.H. Robinson is today has proved effective here in the region. We now have a Global platform to pitch with our key customers” commented Ajay Krishnan, Senior General Manager, Freight forwarding operations, CSS Group.

C. H. Robinson is a global provider of multimodal transportation services and logistics solutions, operating through a network of branch offices in North America, Europe, Asia, South America, Australia and the Middle East. They are a non-asset based transportation provider, who works with approximately 63,000 transportation companies worldwide. They also provide a wide range of value added logistics services, such as supply chain analysis, freight consolidation, core carrier program management, and information reporting.

CSS Group while remaining as the most trusted partner for freight forwarding and logistics among the global fraternity has shown steady growth in their professional approach and dedicated services offered in the field of Ocean Freight, Air Freight, Local & International Land Transportation, Projects Management, Supply Chain Management and Personal Effects Management. Being a prominent name in the Middle East and the Indian Subcontinent, CSS Group has to its credit an enviable list of Global Network Partners. CSS has a dedicated and highly skilled team of over 1000 professionals around the globe offering integrated freight forwarding & logistic solutions to varied clientele.

January, 2016

When Containers Become a Bit More Romantic

Ben’s unique marriage proposal at CSS

Asking for a woman’s hand in marriage is one of the most important things a man will probably do in his life. Therefore, a good deal of consideration should be put into the timing and setting of this event. Thinking of creative marriage proposal ideas is tough and one of a kind proposal can be very hard to think of. We have seen and read many times in our life of people around the world exploring different, sometimes insanely expensive ways to propose marriage to their partners. Often times it is the the unique ones that take the headlines of News papers. One such unique proposals happened last week, showing that the logistics business can be more than what we know it to be!

Recently, The CSS Group helped organize a unique proposal for an industry friend and associate of the company, Ben of Pangaea. Ben a long time friend of CSS group, wanted to make his proposal  unique while relevant to the industry where his partner Martyna works in. He came up with an idea to do this inside a container. He shared his thoughts with Kala, Chairman of CSS group, who didn’t need to think twice to make this real. Arrangements were immediately made at the Jebel Ali office with all CSS staff sharing the same excitement of Ben.

A container was organized at one of the loading bays at the CSS Group Jebel Ali facility, the décor was done in-house by the CSS team. Cupcakes and flowers were arranged and Martyna was invited, albeit, without a clue as to what was to unfold. It was a truly romantic and unique event, attended by CSS Staff and the CSS Group Chairman.

January, 2016

Meticulously Executed Supply Chain Management

Millions in Mumbai commute everyday to earn a living. Banks, colleges, hospitals, government offices, private offices, factories and ports are all spread across different parts of the city. In a country where hot and freshly cooked home food is the most preferred for consumption, carrying of lunch boxes is a big burden for the working populace. However, this problem is unheard of in this metro city thanks to the presence of the 100 year old organization of “Dabbawalas”.

The Dabbawala community has about 5000 people working with them. These Dabbawalas deliver lunch boxes for about 2 lakh people at their work places on time. The work doesn’t end here. They also carry the empty lunch boxes back to the homes of the customers. The unbelievable part is they make only one mistake in sixteen million transactions and have been consistently good at it for all the time of their operations. This credibility earned them a six sigma designation by the Forbes magazine and ISO 9001 accreditation.  The three main reasons for their success are as follows.

1. Supply Chain Management

Surprisingly there is no use of Information systems or technology for their Supply chain side. A rigorous level of practice over the years has led to the unwritten steps to follow for accurate supply chain management and time precision. There are about 40000 transactions (delivery and return) of lunch boxes taking place daily. The figure below shows their Supply chain model

• Dabbawalas use cycles or go by foot to every household. The waiting time to collect a lunch box is maximum 2 minutes

• Every Dabbawala has to assemble at his/her reported collection point at sharp 9. 30 am

• From these collection points they assemble at the nearest railway station which is the Aggregation point

• The next mode of transport is the trains where the carriers containing lunch boxes are transported to the destination railway stations

• From every Destination station the dabbas are carried over carts, cycles and carriers to the destination zones which are given a specific number

• From these zones, the lunch boxes are carried to the offices or workplaces which reach by lunchtime

• From here the reverse process of delivering the empty lunch boxes back to homes starts

• All through the above process, there is no slack at any point of time

• Traffic Jams, pedestrians, delays in train and signals do not stop the functioning. The trademark white cap wore by these Dabbawalas are known to everyone including the police who don’t interfere in their process

2. Coding System

Coding System is meticulously followed in order to avoid any mistakes involving interchange of lunch boxes, that is, wrong Tiffin box reaching the customer.

As given in the above Diagram, the Coding system can be explained as follows:

• BVI: Borivali, a suburb in Mumbai. This denotes the residential station

• 9 RC 14: Code for Dabbawalas at destination. This user code is different for each customer

• RC: Raheja Chambers, name of a building or office

• 14: Floor Number

• E: Code for Dabbawala at Destination station. For example, E is a code for Nariman Point, Churchgate

• Jain: Name/Surname of the customer

3. Employees

All the employees or Dabbawalas are the stakeholders in this organization. This is the source of their motivation. Most of the employees are illiterate and rest is school dropouts. However they are literate enough to understand the codes and comprehend which lunch box belongs where. They are given basic idea about writing the alphabets and numbers on the boxes on joining the organization. Every Dabbawala takes about 3 hours for completing his assignment and has to cover 60-70 km on foot, carts, cycles and carriers combined. Alcohol consumption is strictly avoided during work hours. The employees’ monthly salary is about Rs.6000 per month.

Key Features of the Dabbawalas organization:

• Organization Turnover is about Thirty Six Crores annually

• Uninterrupted and on time service delivered even in occasions of bad weather and transportation/traffic problems

• Dabbawalas are well used to the local areas where they are functioning and make use of short cuts to save time

• No error inspite of lunch boxes changing hands six times

• During the working hours, they do not take a break or rest and thus no slack is present in the system

• They do not use vehicles which require fuel which makes them 0% Fuel reliant

• They do not use any modern technology for carrying out the logistics

• There are no disputes between the employees and no presence of any union

• Unique organization with Six Sigma designation and 99.99% rate of performance

• Cost of Service per lunch box = Rs. 450 per month and is standard price for all

• Customer Satisfaction accounts 100% with utmost trust


The Dabbawalas organization is a standout example of efficient Logistics and Supply Chain Management. Corporates and students should make note of their functioning in order to understand their unique structure and process. Today the Dabbawalas have welcomed the use of internet technology only for increasing their customer base and nothing more. Many fast food chains and hotels in the city will always be competing with the Dabbawalas but their hope of failure of Dabbawalas system may never materialize.

Compiled by Rajesh Chakiat, GM, Supply Chain, CSS Dubai

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