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Airfreight Customer Service and Pricing Executive
- Jebel Ali, Dubai - UAE
- Posted 1 week ago
- Active
- Consolidated Shipping Services LLC
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Proactive way of working , regular follow up and updates to the customer.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing the product inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Communicate with sales and ensure the right feedback is obtained.
- Should be able to differentiate and challenge network and sales based on the feedback .
- Manage timely responses.
- Perform data analysis .
- Identify opportunities, risks and challenges and communicate .
- Drive the Consols by ensuring weekly follow up with clients .
- Maintain and update the Quote log( Customer’s) on a daily basis .
- Follow up for an update from the network for rates and capacity issues and communicate accordingly at the time of quoting .
- Needs to play an important role in building a very healthy Business relationship with the Team and should be approachable.
- Escalation of issues in a timely manner.
- Should be in a position to follow up for the Shipments , imports from US.
- Should have thorough knowledge about Airport codes , Air routings etc .
- Timely validation of contracted rates .
- Interacts with customers in alignment with Sales.
- Buddy system , will act as a back up for the
pricing desk .
We are looking for
- Minimum 3 years of experience in same role ( Customer Service - Freight Forwarding )
- Must have good communication skill.
- Bachelor's degree is mandatory.
- Candidate must be available in UAE.
Interested candidates please share your CV’s to careers@cssdubai.com
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