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Senior Sales Coordinator

SAIF Zone, Sharjah - UAE
Posted 2 months ago
Active
Consolidated Shipping Services Group

Key Responsibilities

The Sales Coordinator is responsible for assigned accounts and Trade Lane customer retention, volume or revenue growth and customer satisfaction. The Coordinator is primarily engaged in supporting Account Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline.

Develop strong relationships with assigned clients, and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
Deliver custom solutions to client in order to simplify their logistics needs.
Serve as the first point of contact between the client and internal operations and sales teams.
Ensure escalated issues are managed through to resolution.
Identify and qualify business opportunities with small and mid-size companies or assigned trade lanes.
To handle at least 80 – 100 job files/bookings per month.
Prepare and present proposals, quotes and recommend services based on customer needs.
Create and maintain operational SOPs and conduct internal audits for assigned accounts, as needed.
Ensuring that you provide the best customer service to our clients to improve and retain.
To ensure the rates are quoted within 24 hours to our client's request.
Apply common sense and think out of box to provide the best solutions to our clients.
Keep a good working inter-department relationship.
Whatever discussed with our agents, clients & inter department to be put in email to avoid future disputes.
To ensure BL and invoices submitted to clients as per CSS policy.
To keep records of documents submitted to clients for future easy reference and records.