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Lighthouse - September, 2015.

Chairman’s Message

In CSS we have always been gifted with a pool of brilliant people who demonstrate an ability to lead from the front. This has brought us well deserved rewards in return for our endeavours. Console Shipping Services India exemplifies this because their accomplishments deserve high acclaim. Accordingly it gives me great pleasure to congratulate the entire CSS India team. It is their drive and commitment that has led to remarkable success. It gives me personally a sense of pride to acknowledge the development of CSS India especially as it now has a presence in nine major cities.  As they have completed eight glorious years, in the field of ‘Shipping and Logistics’, from Mumbai, Delhi & Chennai regions, we must not lose focus on the fact that it was their forward planning and strategising that enabled them to identify and prioritise opportunities.

At this landmark time my advice, to the entire CSS India team, would be for them to analyse and quantify all the feedbacks they have received. Understanding these and subsequently developing meaningful responsive strategies will take us to the next level of success. There is no doubt that Console Shipping Services India is sailing forward and promises to deliver remarkable growth because of our dedicated, progressive and dynamic team.

Just like our colleagues in India, we need to be not only actively aware but also responsive to feedbacks as precursors for recognising new opportunities. It is this rationale that has resulted in CSS Group starting operations from Saif Zone, Sharjah. By following these examples, I have no doubt that we will all be spurred on to greater achievements.

Saluting a Success Story

Console shipping services India Pvt. Ltd. completes 8 years of Full fledged operations from major Indian cities

Console Shipping Services India Pvt. Ltd. reaches the land mark success of completing 8 years in the field of Shipping and Logistics from major cities like Mumbai, Delhi & Chennai whilst Tirupur branch has completed 11 years of operations. A company started with a single office in India has grown to become one among the leading names with 09 offices for catering to the shipping and logistics needs. CSS India is a part of CSS Group which has created its own name in the global shipping and logistics.

“CSS India is a shining example of success as it has taken very less time to grow with the aspirations of the management and proved to be a trust worthy partner across the globe. We feel humbled with this success” mentioned T S Kaladharan Chairman, CSS Group.

Today Console shipping services India operates from Ahmedabad, Bangalore, Chennai, Cochin, Coimbatore, Delhi, Mumbai, Tirupur and Tuticorin offering services in both Import and export management of Cargo.

Mainly focusing on the consolidation business, CSS India is now developing its strengths in Air freight management sector as well. Remarkable progress has been witnessed in the project management handling with many major projects which were successfully handled and received client appreciation.

An  Excellent  Team  Work

This successful journey has been built on the trust and confidence of our agents, valuable clients, other associates and most importantly our management and staff.

The strategy of CSS India is teamwork which leads to achieve greater heights with continuing enthusiastic efforts. This journey was filled with challenges which seemed impossible at certain times but with continuous and focused efforts we could achieve targets and our organizational goals.

We as a team of young qualified professionals have put in our hard work in reaching a landmark achievement. This has earned us reputation as a service provider amongst the trade with expertise in consolidation and logistics solutions which attracts most of the major shipping lines, forwarders, NVOCC and custom agents to have trust in us. The guidance and leadership shown by our senior management team is truly remarkable and always helped us, sharpen our focus and enabled us to be more targeted toward our goals. Going forward, we would request our customers, vendors & partners to continue patronizing this organization and support us in executing our vision.

Professionalism  &  Commitment

CSS India went through its troughs and waves and here we are, completing 8 years of learning and growth, inspite of the challenging scenario on profitability due to the deteriorating macro trade in the logistics business.

However the key reasons of passing through and looking firm are:

  • We could unlearn faster
  • For us, reality was more important than perception of reality
  • We chose to leave behind legacy issues of the trade
  • We competed only with ourselves
  • We offered complete transparency to our clients – straightforward and real feedback – sugar was never on our menu. Clients respected that in the long term.
  • Organization culture was of complete cohesiveness
  • Though they sound clichéd, Professionalism and Integrity are the pillars of our existence

A word of Gratitude

CSS India Director, Jairam K R speaks about their successful journey and their ambitions, in an interview with Lighthouse

As a team leader for CSS India, could you please tell us about the success you recently achieved?

It’s been a modest start from CSS India from Mumbai, Delhi & Chennai since 2007; however the Tirupur office was functional from 2004 onwards. From the beginning itself it was challenging and interesting at the same time. Since being in the industry for a very long period and having a very good rapport amongst the big and small players in shipping and logistics, my first focus was to put a proper and professional team in place when we began. Even though I have always believed in leading from the front, it’s been an excellent team effort and each and every one at CSS has contributed in his/ her own way from day 1. Today having been completed this journey, I still believe that we have a long way to go and achieve.

How would you describe the position of CSS India today in the market?

Today CSS in India has grown to become a reasonable good service provider. We focus on small and middle level companies who contribute to more than 70% of our business.  We are on a consolidation mode currently. We have trust in ourselves and the service we provide. Being a thorough professional, we could hardly compromise in the quality of our rendition. It is this quality that propels our customers to stick on with us forever.

How has CSS evolved to meet your client’s needs?

At Console shipping services India, every single customer whether small, medium or big are treated with respect and with utmost care and customer retention is our main focus. Even though its cargo, we know that it’s wrapped up in somebody’s sentiments. It is this understanding which has brought us the recognition as a client friendly cargo handler. We are open to discuss anything at any point of time regarding the job we are doing with our customer. This transparency has created a comfortable space within us and our client. In this technology driven world, CSS constantly upgrade our technology to stay Online with the market requirements.

After the recently commenced Ahmedabad office, do you plan for more presence in the country?

We plan to establish and consolidate our position first in Ahmedabad and then slowly diversify to other areas in Gujarat. We do extensive market study before opening an office in any location. Right now we have 9 offices in India and all these are managed by professional team. Major offices like Mumbai and Delhi can cater to the suburban areas and closer towns as well. Also we have satellite presence in small towns to work as support stations which we are not mentioning here. India being a very large country we need highly skilled and dedicated manpower to satisfy your professional requirements. Hence, we plan and strategize much prior to setting up an office.

Today CSS Group is seen as a global player in freight forwarding and logistics, how far CSS  India benefits with this recognition?

CSS Group consists of CSS Middle East and India. We have very strong presence in the Middle East like we have in India. Since the platform, agency network, the style of operation and the quality of deliverance are all same, that is of high standard, CSS Group as a single entity benefits largely from these and CSS India is no different.

What plans are in store for the immediate future?

The current market condition does not auger an expansion program. Every day is a new day and every opportunity is a chance to learn more. We are using our resources to enhance the present offerings in the market and strengthen our consolidation business. We have plans to enhance the CRM features in the software which are under discussion with our IT department. At the same time, we are adding another vertical to our business and this is Airfreight. We are working towards acquiring our own IATA in this regard.

3PL Services from CSS Kingston Logistics FZC

CSS Kingston Logistics provide 3PL services using our own infrastructure, skill and expertise. Ideally located inside the SAIF Zone provides direct access to major airports and airlines. Being the first and the only licensed 3PL service provider inside SAIF Zone, we offer our customers services that include air & sea freight forwarding, pick and pack, assembly, warehousing, packaging, shipping, and transportation. Our cost efficient and effective container transportation enables the products to be ready for distribution within the shortest possible period. CSS Kingston Logistics can support supply chain requirements throughout the product lifecycle. This starts from procurement and product packaging through final services such as liquidation and recycling.

Our services include:

  • Procurement & Packing
  • Storage and distribution
  • Logistics management
  • Reverse logistics
  • Survey and research

With our extensive network within and outside the UAE and a large pool of skilled man power, CSS Kingston Logistics can create and execute a truly global programme for your Supply Chain Management requirements. We guarantee you the most cost effective solutions for the requirements.

CSS Kingston storage facilities provide comfortable space for both Covered (110,000 Sq Ft) and Open yard storage (87,000 Sq. Ft) of your goods. The fully racked space is conveniently created for the smooth and quick movement of your cargo. We make sure to reduce the turn time and thereby ensure maximum value for your expenditure.

The open yard facility provides ample space for the heavy forklifts to work without hassles. This space can be well utilized to store your Breakbulk and ODC cargo requirements safely.

Welcome Onboard

CSS Group welcomes Gillian Alexander Pradhan who has joined CSS Kingston Logistics as Branch Manager.  Gillian carries with her a rich professional experience of 18 years including CSS Group from 2002 onwards. She took a break of 2 years in India after her assignment in CSS Abu Dhabi. Gillian is excited with the business prospects in SAIF Zone and the Northern Emirates and commented to Lighthouse that she is delighted as well for the opportunity given to her once again by the Senior Management of CSS Group to work with them. “Using the skills I have garnered over my 12 years work experience with CSS Group in various departments I am confident that I can add to the dynamism of the team and be a part of the drive to change the experience that businesses in this region have in working with logistics providers” said Gillian. Lighthouse wishes her all success in her future endeavors.

Centrally Located New Storage Facility

CSS Homeward Bound announces the new state of the art warehouse facility in Al Quoz.

CSS Homeward Bound has acquired a state of the art warehousing and storage facility, in Al Quoz. Complete with proper racking and convenient loading bays, the new facility offers you any storage requirement you have in their 20,000 sq ft area of warehouse space. They offer both normal and temperature controlled Storage solutions, customizable to suit specific cargo requirements.

The niche services at this facility include Personal effect storage, short term or long term; either through our premium CSS Homeward bound services or using our SDS BOX (Self Door Storage).

SDS BOX storage services can be customized to suite specific requirements, storage units range from a 5 cubic meter up to 10 Cubic Meter capacity. Customizable SDS storage boxes of larger or smaller dimensions can be made available as well.

This SDS Boxes are made from top quality plywood with a proper pallet system which enables them to be lifted by forklift or through a manual mobile lifter. Wood breathes and is proven as the safest storage solution for household items and furniture storage, protecting your precious items from mold, mildew, dust and pests.

In addition to our Personal Effects and Self Storage, Our suite of services at  the facility include 3PL  Storage, Heavy equipment, Plant and Machinery Storage,  Automotive Logistics and Storage and our renowned industrial packing -lashing and crating services, all operated exclusively by CSS trained Staff.

Our prime location within the AL Quoz Industrial area allows for quick access / proximity to the Dubai local market,  Jebel Ali Port and Free Zone,  Our CSS hub at Jebel Ali as well as Dubai International Airport.

New Facility for CSS in JAFZA

The new office and additional storage for CSS in Jebel Ali will be completed in a year

The construction work of the new office and storage facility of CSS Group has begun inside Jebel Ali Free zone area. Adjacent to the existing office building and the CFS, the new facility will increase the storage capacity of CSS, which in-turn will benefit the ever growing demand for warehousing facility inside JAFZA. Once completed, the new infrastructure will bring in an additional 47,850 Sq. Ft to CSS Group’s existing 3 PL facilities in the Middle East. The new facility will have 3956 pallet positions with double deep racking facility. The storage area will be partly temperature controlled as well.

The ground breaking ceremony of the new building was done two months back in the presence of invited guests and dignitaries from the Shipping and Logistics community. The ground breaking ceremony of the new facility in JAFZA was attended by Dr. Mohammad Al Banna, Vice President – MEA Region, Economic Zones World, Malayalam Cine actor Mr. Anoop Menon, Mr. Srinivas from Orbit engineering consultants & Mr. Ajit T P from Space Max Contracting L.L.C.

CSS Group will have their Regional office along with a new warehouse within the new facility. The new facility  is expected to become operational in a year’s time from the commencement of the work.

Upgrading CSS Group Portal

CSS Group will soon have their group portal with a major facelift

The IT and design divisions of CSS Group is working on a key facelift project of the CSS Portal. The portal will soon be launched with an enhanced look and feel. Some unique features will be added on to the existing features of the portal, according to the IT department.

This portal aims at meeting the customer service requirements of the group company with more ease. The entire system is divided primarily into three different sections or modules. The first module is exclusively created to satisfy the requirements of customers/agents and shippers and is named the customer portal. The second section is exclusively for the CSS Group staff and is called the employee portal, while the third module is crafted for the system administrators and it’s called the admin portal. The CSS portal carries innumerable features in itself and is aiming at enhancing its features and incorporating new ones with this facelift.

The group portal is developed and managed by Twin Info Solutions Pvt. Ltd, an India based BPO Company specialized in IT & ITES. The portal can be accessed through the link www.cssgrouponline.com

Breakbulk Middle East

Breakbulk Middle East, 26-29 october 2015
in Abu Dhabi

Breakbulk Middle East is scheduled from 26- 29 October 2015, in Abu Dhabi and is expected to attract thousands of decision makers this year. Breakbulk Middle East 2015 attendees will benefit from unparalleled networking opportunities with project cargo owners, freight forwarders and transportation specialists. The four-day event offers industry workshops, two conferences featuring leading Breakbulk and project cargo experts and an exhibition showcasing a range of both international and regional companies.

Breakbulk Middle East 2015 is the venue to tap into the growth in infrastructure, industry and trade in the region. Bringing together key sectors — EPCs, forwarders, transporters and others involved in the region — this is a must-attend event for Breakbulk and project cargo logisticians.

The exhibition floor will offer a multitude of networking opportunities throughout the event, including hosted coffees, luncheons and an evening reception. Two days of executive presentations will be held to better understand both the risks and rewards of moving cargo through the region. For the first time, the event will offer an Abnormal Load Summit, designed for those focused on road transport. An additional two days of workshops are available to individuals seeking to build their project cargo management skills and master handling heavy-lift cargoes.

Visit the Breakbulk Middle East Exhibition to network and connect with over 200 exhibitors and sponsors that provide specialized services. Various visitors will be visiting the show like executives, financial, logistics, project, transportation, operations and distribution management from Shippers EPCs, BCOs, Manufacturers; Freight Forwarders; Transportation Providers; Ports and Terminals.

Managing CFS Operations, the CSS Way

DP world team visits CSS CFS to understand professional CFS Management

The DP World team was extended a warm welcome at the Consolidated Shipping Services Container freight station (CFS) by Sreenath V, Senior General Manager, Projects, Oil & Energy and Operations on their facility evaluation visit. CFS at Jebel Ali is considered as the flag ship facility of CSS Group.

The VP Business development of CSS Group Ken Dinnadge stated that the main purpose of the visit according to the DP World was to experience how we Plan and supervise our CFS activities and how we maximize the efficiencies and effectiveness. They also wanted to study how a CFS ensures  high level industry compliance with safety and operational disciplines.

DP World is one of the largest marine terminal operators in the world, with 45 terminals and 13 new developments across 29 countries, with its dedicated, experienced and professional team of nearly 30,000 people serving customers in some of the most dynamic economies in the world selected the CSS group’s CFS as part of their CFS service evaluation process as they see us as one of the leading private CFS operators in this market sector.

DP World wanted to see the customer-centric approach of CSS, and how they are building on established relationships. They also discussed with CSS CFS team on key accountabilities which include:

CSS CFS strategy and utilization

  • They understood how CSS define stacking strategies, defining parameters for assigning cargo locations in the facility and yard.
  • How CSS plan and manage the optimization of 20 and 40 feet ground slots to capacity throughput.
  • The management of operational aspects allowing necessary separation of various cargo types.
  • The inventory control methods at CSS CFS.

Cargo Control & Operations Support

  • Supervision of the billing activities for all CFS operations.
  • How to coordinate with our customers and the authorities in order to address billing issues as and when they arise.
  • Ensure that sufficient resources are made available for system upgrades and testing whenever required
  • The employee engagement programmes and following of the Standard Operating Procedures.

CFS Operations

  • How to collect the information of pending workload, new incoming work request and available space from the respective CFS team prior to being allotted new work requests in order to ensure a smooth and speedy operations.
  • Preparing daily work schedules.
  • How CSS ensures industry high level safety procedures while handling cargo.

CSS Provided the visiting team with an over view of smooth customer coordination, reallocate equipment’s and resources across planning teams in a timely and organized manner based on the workload, Co-ordination with IT to ensure system requirements are met for effective planning and operations, Liaise with Line Agents for all relevant information, Ensure effective inter and intra departmental communication for movement of containers to and from the Container Terminal. They also explained the team about how to attend customer related problems, Planning, monitoring and analyzing relevant reports and how to prepare and present performance analysis.

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